Terms of Service

1. Who We Are

LifeLearn is operated by [COMPANY NAME] (Company Number: [COMPANIES HOUSE NUMBER]), a company registered in England and Wales. Our registered address is [REGISTERED ADDRESS]. We operate the website at lifelearn.co.uk (the “Platform”).

You can contact us at hello@lifelearn.co.uk.

2. About LifeLearn

LifeLearn is a two-sided online marketplace connecting UK home educating families (“Parents”) with service providers (“Providers”) offering educational and supporting services. We provide the Platform to facilitate these connections but we are not a party to any agreement made between Parents and Providers.

3. Accepting These Terms

By registering for an account or using the Platform, you agree to be bound by these Terms of Service (“Terms”). Please read them carefully before using the Platform. If you do not agree with any part of these Terms, you must not use the Platform.

4. Accounts and Registration

To access certain features of the Platform, you must register for an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Keep your account details up to date
• Keep your password secure and not share it with anyone
• Notify us immediately if you suspect unauthorised use of your account
• Be responsible for all activity that occurs under your account

You must be at least 18 years old to register an account on LifeLearn.

5. Membership Plans and Payments

5.1 Parent Accounts

A free Parent membership is available to all registered parents and gives access to the directory, community features, and the ability to contact Providers.

5.2 Provider Accounts

Providers must subscribe to a paid membership plan (Business Basic, Business Pro, or Business Prime) to create and maintain listings on the Platform. Pricing is displayed at the point of purchase and on our membership levels page.

5.3 Billing and Renewals

Paid memberships are billed on a monthly or annual basis as selected at checkout. Subscriptions renew automatically unless cancelled before the renewal date. Payments are processed securely via Stripe. By providing your payment details, you authorise us to charge the applicable fees on each renewal date.

5.4 Cancellation

You may cancel your membership at any time through your account settings. Cancellation takes effect at the end of the current billing period. We do not offer refunds for any part of an unused billing period except where required by law.

5.5 Price Changes

We reserve the right to change our membership pricing. We will give you at least 30 days’ written notice of any price changes before they take effect.

6. Provider Listings

6.1 Accuracy of Listings

Providers are solely responsible for the accuracy, completeness, and lawfulness of their listing content. By submitting a listing, you confirm that all information provided is true and accurate to the best of your knowledge.

6.2 Trust and Credential Information

Where Providers indicate that they hold a DBS/CRB check, public liability insurance, or other credentials, this is self-declared. LifeLearn does not independently verify these claims. Parents should request to see original documentation before engaging any Provider.

6.3 Listing Standards

All listing content must comply with our Content Standards (see Section 8). We reserve the right to remove or edit any listing that violates these standards without notice.

7. The Platform as a Marketplace

LifeLearn acts solely as a platform to connect Parents and Providers. We do not employ, endorse, recommend, or vet any Provider listed on the Platform. Any contract for services is made directly between the Parent and the Provider. LifeLearn is not responsible for:

• The quality, safety, or legality of services offered by Providers
• The accuracy of Provider listings or credentials
• Any dispute, claim, or loss arising from a transaction or interaction between a Parent and a Provider

We strongly encourage Parents to conduct their own due diligence before engaging any Provider.8. Content Standards

All content you submit to the Platform (including listings, profile information, messages, and forum posts) must not:

• Be false, misleading, or deceptive
• Infringe the intellectual property rights of any third party
• Be defamatory, obscene, offensive, or discriminatory
• Contain spam, unsolicited advertising, or promotional material
• Contain malware, viruses, or harmful code
• Violate any applicable law or regulation
• Harass, threaten, or harm any individual

We reserve the right to remove any content that breaches these standards and to suspend or terminate accounts where serious or repeated breaches occur.

9. Intellectual Property

The LifeLearn name, logo, website design, and all content created by us are owned by or licensed to us and are protected by intellectual property law. You may not use, copy, or reproduce any of our intellectual property without our prior written consent.

By submitting content to the Platform (such as listing descriptions or images), you grant us a non-exclusive, royalty-free licence to display, reproduce, and use that content on the Platform for the purposes of operating the service.

10. Limitation of Liability

To the maximum extent permitted by law:

• We provide the Platform on an “as is” basis and make no warranties about its availability, accuracy, or fitness for a particular purpose
• We are not liable for any indirect, consequential, or incidental loss arising from your use of the Platform
• Our total liability to you in connection with the Platform shall not exceed the total fees paid by you to us in the 12 months preceding the claim

Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other matter that cannot be excluded by law.

11. Termination

We may suspend or terminate your account at any time if we believe you have materially breached these Terms. You may close your account at any time through your account settings or by emailing hello@lifelearn.co.uk.

On termination, your right to use the Platform ceases immediately. Provider listings associated with your account will be removed.12. Changes to These Terms

We may update these Terms from time to time. We will notify registered users of any material changes by email. Your continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Us

If you have any questions about these Terms, please contact us at:

[COMPANY NAME]
[REGISTERED ADDRESS]
Email: hello@lifelearn.co.uk

Privacy Policy

1. Who We Are

LifeLearn is operated by [COMPANY NAME] (Company Number: [COMPANIES HOUSE NUMBER]), a company registered in England and Wales. Our registered address is [REGISTERED ADDRESS].

We are the data controller for personal data collected through this Platform. You can contact us about data protection matters at hello@lifelearn.co.uk.

2. What Data We Collect

2.1 Data You Provide to Us

When you register or use the Platform, we may collect:

• Account information: name, email address, username, and password
• Profile information: member type (Parent or Provider), location, children’s age groups, curriculum type, and how long you have been home educating (for Parents)
• Listing information: business name, service type, description, address, contact details, images, credentials, and other listing content (for Providers)
• Payment information: billing details processed securely via Stripe. We do not store full card details on our servers
• Communications: messages sent through the Platform, and emails sent to us

2.2 Data Collected Automatically

When you use the Platform, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on the Platform
• Referring website addresses

This data is collected via cookies and similar technologies. See Section 7 for more information.

3. How We Use Your Data

We use your personal data for the following purposes:

• To provide the Platform: creating and managing your account, displaying your listing, and facilitating connections between Parents and Providers
• To process payments: managing your membership subscription and billing
• To communicate with you: sending account-related emails, membership confirmations, and service updates
• To improve the Platform: analysing usage patterns to develop and improve our services
• To ensure safety and security: detecting and preventing fraud or misuse of the Platform
• To comply with legal obligations: meeting our responsibilities under applicable law

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases for processing your personal data:

• Contract: processing necessary to provide the Platform and fulfil our membership agreement with you
• Legitimate interests: improving the Platform, ensuring security, and preventing fraud
• Legal obligation: where processing is required to comply with applicable law
• Consent: where you have given specific consent, such as for optional marketing communications

5. Who We Share Your Data With

We do not sell your personal data. We may share your data with:

• Stripe: for secure payment processing. Stripe’s privacy policy is available at stripe.com/gb/privacy
• Kinsta: our hosting provider, who stores Platform data on servers located in the UK
• Google: for Maps functionality used in the directory (location data only)
• Law enforcement or regulators: where required by law or to protect the rights and safety of our users

Provider listing information (including name, location, service details, and contact information) is displayed publicly on the Platform as part of the directory service.

6. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: to request a copy of the personal data we hold about you
• Right to rectification: to request correction of inaccurate or incomplete data
• Right to erasure: to request deletion of your personal data in certain circumstances
• Right to restriction: to request that we limit how we use your data in certain circumstances
• Right to data portability: to receive your data in a structured, machine-readable format
• Right to object: to object to processing based on legitimate interests
• Right to withdraw consent: where processing is based on consent, to withdraw it at any time

To exercise any of these rights, please contact us at hello@lifelearn.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

7. Cookies

We use cookies and similar technologies to operate the Platform and improve your experience. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies: required for the Platform to function, including login sessions and security
• Functional cookies: to remember your preferences and settings
• Analytics cookies: to understand how visitors use the Platform (where applicable)

You can control cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the Platform.

8. Data Retention

We retain your personal data for as long as your account is active or as necessary to provide the Platform. If you close your account, we will delete or anonymise your personal data within 90 days, except where we are required to retain it for legal or regulatory purposes (such as financial records, which are retained for 6 years).

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These measures include encrypted connections (HTTPS), secure password storage, and access controls. However, no internet transmission is completely secure and we cannot guarantee the security of data transmitted to the Platform.

10. Children’s Privacy

The Platform is intended for users aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has provided us with personal data, please contact us at hello@lifelearn.co.uk and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of any material changes by email. The updated policy will always be available on this page, with the date of the most recent update shown at the top.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

[COMPANY NAME]
[REGISTERED ADDRESS]
Email: hello@lifelearn.co.uk