1. Who We Are
LifeLearn is operated by [COMPANY NAME] (Company Number: [COMPANIES HOUSE NUMBER]), a company registered in England and Wales. Our registered address is [REGISTERED ADDRESS].
We are the data controller for personal data collected through this Platform. You can contact us about data protection matters at hello@lifelearn.co.uk.
2. What Data We Collect
2.1 Data You Provide to Us
When you register or use the Platform, we may collect:
- Account information: name, email address, username, and password
- Profile information: member type (Parent or Provider), location, children’s age groups, curriculum type, and how long you have been home educating (for Parents)
- Listing information: business name, service type, description, address, contact details, images, credentials, and other listing content (for Providers)
- Payment information: billing details processed securely via Stripe. We do not store full card details on our servers
- Communications: messages sent through the Platform, and emails sent to us
2.2 Data Collected Automatically
When you use the Platform, we may automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent on the Platform
- Referring website addresses
This data is collected via cookies and similar technologies. See Section 7 for more information.
3. How We Use Your Data
We use your personal data for the following purposes:
- To provide the Platform: creating and managing your account, displaying your listing, and facilitating connections between Parents and Providers
- To process payments: managing your membership subscription and billing
- To communicate with you: sending account-related emails, membership confirmations, and service updates
- To improve the Platform: analysing usage patterns to develop and improve our services
- To ensure safety and security: detecting and preventing fraud or misuse of the Platform
- To comply with legal obligations: meeting our responsibilities under applicable law
4. Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases for processing your personal data:
- Contract: processing necessary to provide the Platform and fulfil our membership agreement with you
- Legitimate interests: improving the Platform, ensuring security, and preventing fraud
- Legal obligation: where processing is required to comply with applicable law
- Consent: where you have given specific consent, such as for optional marketing communications
5. Who We Share Your Data With
We do not sell your personal data. We may share your data with:
- Stripe: for secure payment processing. Stripe’s privacy policy is available at stripe.com/gb/privacy
- Kinsta: our hosting provider, who stores Platform data on servers located in the UK
- Google: for Maps functionality used in the directory (location data only)
- Law enforcement or regulators: where required by law or to protect the rights and safety of our users
Provider listing information (including name, location, service details, and contact information) is displayed publicly on the Platform as part of the directory service.
6. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access: to request a copy of the personal data we hold about you
- Right to rectification: to request correction of inaccurate or incomplete data
- Right to erasure: to request deletion of your personal data in certain circumstances
- Right to restriction: to request that we limit how we use your data in certain circumstances
- Right to data portability: to receive your data in a structured, machine-readable format
- Right to object: to object to processing based on legitimate interests
- Right to withdraw consent: where processing is based on consent, to withdraw it at any time
To exercise any of these rights, please contact us at hello@lifelearn.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
7. Cookies
We use cookies and similar technologies to operate the Platform and improve your experience. Cookies are small text files stored on your device.
We use the following types of cookies:
- Essential cookies: required for the Platform to function, including login sessions and security
- Functional cookies: to remember your preferences and settings
- Analytics cookies: to understand how visitors use the Platform (where applicable)
You can control cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the Platform.
8. Data Retention
We retain your personal data for as long as your account is active or as necessary to provide the Platform. If you close your account, we will delete or anonymise your personal data within 90 days, except where we are required to retain it for legal or regulatory purposes (such as financial records, which are retained for 6 years).
9. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These measures include encrypted connections (HTTPS), secure password storage, and access controls. However, no internet transmission is completely secure and we cannot guarantee the security of data transmitted to the Platform.
10. Children’s Privacy
The Platform is intended for users aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has provided us with personal data, please contact us at hello@lifelearn.co.uk and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify registered users of any material changes by email. The updated policy will always be available on this page, with the date of the most recent update shown at the top.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
[COMPANY NAME]
[REGISTERED ADDRESS]
Email: hello@lifelearn.co.uk