Terms of Service

1. Who We Are

LifeLearn is operated by [COMPANY NAME] (Company Number: [COMPANIES HOUSE NUMBER]), a company registered in England and Wales. Our registered address is [REGISTERED ADDRESS]. We operate the website at lifelearn.co.uk (the “Platform”).

You can contact us at hello@lifelearn.co.uk.

2. About LifeLearn

LifeLearn is a two-sided online marketplace connecting UK home educating families (“Parents”) with service providers (“Providers”) offering educational and supporting services. We provide the Platform to facilitate these connections but we are not a party to any agreement made between Parents and Providers.

3. Accepting These Terms

By registering for an account or using the Platform, you agree to be bound by these Terms of Service (“Terms”). Please read them carefully before using the Platform. If you do not agree with any part of these Terms, you must not use the Platform.

4. Accounts and Registration

To access certain features of the Platform, you must register for an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Keep your account details up to date
• Keep your password secure and not share it with anyone
• Notify us immediately if you suspect unauthorised use of your account
• Be responsible for all activity that occurs under your account

You must be at least 18 years old to register an account on LifeLearn.

5. Membership Plans and Payments

5.1 Parent Accounts

A free Parent membership is available to all registered parents and gives access to the directory, community features, and the ability to contact Providers.

5.2 Provider Accounts

Providers must subscribe to a paid membership plan (Business Basic, Business Pro, or Business Prime) to create and maintain listings on the Platform. Pricing is displayed at the point of purchase and on our membership levels page.

5.3 Billing and Renewals

Paid memberships are billed on a monthly or annual basis as selected at checkout. Subscriptions renew automatically unless cancelled before the renewal date. Payments are processed securely via Stripe. By providing your payment details, you authorise us to charge the applicable fees on each renewal date.

5.4 Cancellation

You may cancel your membership at any time through your account settings. Cancellation takes effect at the end of the current billing period. We do not offer refunds for any part of an unused billing period except where required by law.

5.5 Price Changes

We reserve the right to change our membership pricing. We will give you at least 30 days’ written notice of any price changes before they take effect.

6. Provider Listings

6.1 Accuracy of Listings

Providers are solely responsible for the accuracy, completeness, and lawfulness of their listing content. By submitting a listing, you confirm that all information provided is true and accurate to the best of your knowledge.

6.2 Trust and Credential Information

Where Providers indicate that they hold a DBS/CRB check, public liability insurance, or other credentials, this is self-declared. LifeLearn does not independently verify these claims. Parents should request to see original documentation before engaging any Provider.

6.3 Listing Standards

All listing content must comply with our Content Standards (see Section 8). We reserve the right to remove or edit any listing that violates these standards without notice.

7. The Platform as a Marketplace

LifeLearn acts solely as a platform to connect Parents and Providers. We do not employ, endorse, recommend, or vet any Provider listed on the Platform. Any contract for services is made directly between the Parent and the Provider. LifeLearn is not responsible for:

• The quality, safety, or legality of services offered by Providers
• The accuracy of Provider listings or credentials
• Any dispute, claim, or loss arising from a transaction or interaction between a Parent and a Provider

We strongly encourage Parents to conduct their own due diligence before engaging any Provider.8. Content Standards

All content you submit to the Platform (including listings, profile information, messages, and forum posts) must not:

• Be false, misleading, or deceptive
• Infringe the intellectual property rights of any third party
• Be defamatory, obscene, offensive, or discriminatory
• Contain spam, unsolicited advertising, or promotional material
• Contain malware, viruses, or harmful code
• Violate any applicable law or regulation
• Harass, threaten, or harm any individual

We reserve the right to remove any content that breaches these standards and to suspend or terminate accounts where serious or repeated breaches occur.

9. Intellectual Property

The LifeLearn name, logo, website design, and all content created by us are owned by or licensed to us and are protected by intellectual property law. You may not use, copy, or reproduce any of our intellectual property without our prior written consent.

By submitting content to the Platform (such as listing descriptions or images), you grant us a non-exclusive, royalty-free licence to display, reproduce, and use that content on the Platform for the purposes of operating the service.

10. Limitation of Liability

To the maximum extent permitted by law:

• We provide the Platform on an “as is” basis and make no warranties about its availability, accuracy, or fitness for a particular purpose
• We are not liable for any indirect, consequential, or incidental loss arising from your use of the Platform
• Our total liability to you in connection with the Platform shall not exceed the total fees paid by you to us in the 12 months preceding the claim

Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other matter that cannot be excluded by law.

11. Termination

We may suspend or terminate your account at any time if we believe you have materially breached these Terms. You may close your account at any time through your account settings or by emailing hello@lifelearn.co.uk.

On termination, your right to use the Platform ceases immediately. Provider listings associated with your account will be removed.12. Changes to These Terms

We may update these Terms from time to time. We will notify registered users of any material changes by email. Your continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Us

If you have any questions about these Terms, please contact us at:

[COMPANY NAME]
[REGISTERED ADDRESS]
Email: hello@lifelearn.co.uk

Privacy Policy

Effective date: 14 July 2026 · Last reviewed: 11 July 2026

1. Who we are

The data controller is Spodge Ltd, trading as LifeLearn, registered in England & Wales (Company Reg. No. 17339371), registered office 82a James Carter Road, Mildenhall, IP28 7DE, United Kingdom. Contact for anything in this policy: hello@lifelearn.co.uk.

We process personal data in accordance with the UK GDPR and the Data Protection Act 2018.

2. Who LifeLearn is for

LifeLearn accounts are only for adults aged 18 or over. We do not knowingly collect personal data from under-18s as account holders, and no part of the service is directed at children. Information about children appears on the platform in only one way: parents and carers may record their own children’s learning in the private journal (see section 4).

3. What we collect

Account data — name, email address, password (hashed), date-of-birth/18+ confirmation, membership tier.
Profile and community data — anything you choose to add to your profile, and content you post: activity, groups, forums, messages, reviews, offers.
Journal data — learning goals, progress updates and notes you record, which may include your children’s first names and learning information. Journal data is private to your account and is not published.
Provider data — business details, listing content, badge declarations you make, and any supporting evidence you choose to show us if we ask (we record the fact and outcome of a check, not document copies).
Directory (seeded) data — publicly available business contact information for UK providers, collected to build the directory (see section 6).
Payment data — handled by Stripe; we receive subscription status and transaction references, never card numbers.
Technical data — IP address, device/browser information, pages visited, login events; and, with your consent, first-party analytics data (see Cookie Policy).

4. Children’s information in the journal

The journal is a private record-keeping tool for parents. You control what you enter; we recommend using first names only. This information is stored securely, never sold, never used for advertising, never shown to other users, and is deleted when you delete the entry or your account. We process it because you ask us to provide the journal service (contract) and, for safeguards around it, our legitimate interest in running a safe platform.

5. Why we process your data (lawful bases)

6. Seeded directory listings — for providers

We list publicly available business information (business name, address, publicly listed contact details, services) so families can find local provision. Our lawful basis is legitimate interests: this is business contact data, already public, used for its published purpose. You can claim, correct or remove your listing at any time by emailing hello@lifelearn.co.uk — we action removals promptly and this is highlighted in our first contact with you.

7. Who we share data with (processors)

• PMPro Hosting — site hosting on DigitalOcean infrastructure (data centre: London, UK)
• Cloudflare Stream — video hosting for community video features
• Cloudflare — CDN and security
• Stripe — payment processing
• Brevo — transactional and marketing email
• Google — fonts served from Google Fonts (your IP is disclosed to Google when fonts load)

We do not sell personal data. We may disclose data where the law requires — including to law enforcement or statutory safeguarding agencies where there is risk to a child.

Where a processor transfers data outside the UK, transfers are protected by UK adequacy regulations or the ICO’s International Data Transfer Agreement / Addendum.

8. Retention

• Account, profile and journal data: for the life of your account, then deleted within 30 days of account deletion (backups purge within 90 days).
• Community posts: you can delete your own posts; on account deletion, posts are deleted or anonymised.
• Declaration evidence spot-checks: we record what was seen and when; document copies are never retained — only the reference, date and outcome.
• Payment/tax records: 6 years (legal obligation).
• Moderation and safeguarding records: up to 6 years, or longer where required for legal proceedings.

9. Your rights

You have the right to access, rectify, erase, restrict, object, and port your data, and to withdraw consent at any time where consent is the basis. Email hello@lifelearn.co.uk; we respond within one month. You can complain to the Information Commissioner’s Office (ico.org.uk, 0303 123 1113), though we would welcome the chance to resolve it first.

10. Security

TLS everywhere, hashed passwords, role-restricted admin access, UK hosting (London), premium-gated REST routes with nonce protection, and regular review of access. No system is perfectly secure; we will notify you and the ICO of any breach as the law requires.

11. Changes

We will post updates here and email account holders about material changes before they take effect.