Effective date: 14 July 2026 · Last reviewed: 9 August 2026
1. Who we are
LifeLearn (lifelearn.co.uk) is a trading name of Spodge Ltd, registered in England & Wales (Company Reg. No. 17339371). Registered office: 82a James Carter Road, Mildenhall, IP28 7DE, United Kingdom. Contact: hello@lifelearn.co.uk.
LifeLearn is operated by Spodge Ltd, a private limited company. LifeLearn Foundation CIC (company no. 17341763) is a separate community interest company established to widen access to opportunities for home-educated children. Spodge Ltd intends to support the Foundation as LifeLearn grows. The Foundation is not a party to these Terms and does not operate the Platform.
These Terms govern your use of the LifeLearn website, community, directory, dashboards, journal, Library guides and Member Offers board (together, “the Platform”). By creating an account or using the Platform you agree to these Terms, our Community Rules, Privacy Policy, Cookie Policy and — if you list a business — our Provider Terms.
2. Who may use LifeLearn
LifeLearn community accounts are only available to users aged 18 or over. The community is not designed for, directed at, or open to children or young people under 18. Users under 18 must not create accounts, access community features, post content, send messages, contact providers, or use another person’s account.
LifeLearn is a parent and provider community. Community accounts are for parents, carers and independent providers aged 18 or over. This age limit exists because the community is designed for adults arranging learning opportunities, discussing home education, managing provider contact and making decisions on behalf of children.
By registering, you confirm you are 18 or over. We may suspend or close any account we reasonably believe belongs to, or is being used by, someone under 18.
3. Accounts
- You are responsible for keeping your login details secure and for all activity on your account.
- One account per person. Accounts are personal and must not be shared, sold or transferred.
- Provide accurate registration information and keep it up to date.
- We may suspend or terminate accounts that breach these Terms, the Community Rules or the law (see our Moderation Policy for how decisions are made and appealed).
4. Membership tiers and payments
- Parent Free — free community access, Library guides and directory browsing.
- Parent Premium — paid subscription adding premium features including the journal enhancements and the Member Offers board.
- Business / Provider — paid subscription for providers listing in the directory (see Provider Terms).
Payments are processed by Stripe. We do not store your card details. Subscriptions renew automatically until cancelled; you can cancel at any time from your account and access continues to the end of the paid period. Prices are shown in GBP and include VAT where applicable. Statutory consumer rights, including the 14-day cooling-off right under the Consumer Contracts Regulations 2013, are unaffected; if you begin using paid digital content immediately, you acknowledge the cooling-off right may be lost once the service is fully performed.
This clause covers membership subscriptions, which you buy from LifeLearn. Payments for sessions run by providers work differently and are covered in clause 6.
5. What LifeLearn is — and is not
- LifeLearn is a community, resource library and directory. We are a venue, not a party to any arrangement between families and providers. Bookings, payments to providers, attendance and supervision are arranged directly between you and the provider. See clause 6 for how payment for a paid session works.
- Directory badges reflect declarations made by providers themselves — they are not independently checked by LifeLearn (see Provider Declarations & Listing Standards). They are not a guarantee. Parents remain responsible for their own checks and for decisions about their children.
- Library guides, including legal guides, are general information for home-educating families in the UK. They are not legal advice. Law and guidance change; check primary sources or take professional advice for your situation.
6. Paid sessions
This clause was added on 9 August 2026 and takes effect on 23 August 2026, in line with the notice period in clause 10.
Some providers charge for their sessions. This clause explains who you are buying from, how the payment works, and who to go to if something goes wrong. It applies to session bookings only — membership subscriptions are covered by clause 4.
6.1 Who you are contracting with
When you book a paid session, your contract is with the provider running that session, not with LifeLearn. They set the price, decide what the session includes, run it on the day, and are responsible for it. The provider’s name is shown on the listing, at checkout and on your confirmation.
LifeLearn provides the software you use to find and book the session. That is the whole of our role in your booking.
6.2 How payment works
Payments for sessions are handled by Stripe, a regulated payment provider. Your payment goes directly from you into the provider’s own Stripe account.
- LifeLearn does not receive, hold or control money paid for a session. It does not pass through a LifeLearn account and we have no ability to hold or release it. This is different from membership subscriptions under clause 4, which you buy from LifeLearn.
- LifeLearn takes no commission and no fee from what you pay for a session. The full amount goes to the provider, less Stripe’s own processing charges, which Stripe deducts from the provider.
- Your card details are entered on Stripe’s own secure payment page. They are never sent to, seen by or stored by LifeLearn.
- Your place is confirmed when the payment completes — not at the moment you are returned to our website. If a payment does not complete, no place is held.
6.3 Cancelling and refunds
- Each provider sets their own refund policy. It is shown on the session before you pay, and it is the policy that applies to your booking.
- Refunds are made by the provider from their own account. LifeLearn cannot issue a refund for a session, because LifeLearn never held the money.
- To cancel or ask for a refund, contact the provider — you can message them through LifeLearn.
- If the provider cancels a session, they are responsible for refunding you in line with their policy and your legal rights.
Nothing in this clause affects your statutory rights as a consumer, including any right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where those Regulations give you a right that is more generous than a provider’s own policy, the law applies.
6.4 If something goes wrong
If a session is not as described, does not take place, or is not carried out with reasonable care and skill, your rights are against the provider under the Consumer Rights Act 2015 and the rest of consumer law.
Tell us anyway, using our Reporting and Complaints Policy. We want to know when a provider lets a family down, and we may suspend or remove a provider or their listings. We cannot compel a provider to refund you and we do not underwrite their obligations to you.
If you paid by card and cannot resolve matters with the provider, your card issuer’s chargeback process is available to you. A chargeback is decided between you, your bank and the provider. LifeLearn is not a party to it.
7. Your content
When you post in the community, submit a review, listing, offer or journal entry, you keep ownership of your content and grant us a non-exclusive, worldwide, royalty-free licence to host, display, reproduce and adapt it as needed to operate and promote the Platform. Journal content is private to your account and is not displayed publicly; the licence for journal content covers hosting and operation only.
You are responsible for your content. Do not post anything unlawful, defamatory, infringing, or in breach of the Community Rules.
8. Acceptable use
You must not: attempt to access other users’ accounts or data; scrape, harvest or bulk-download Platform content or member data; upload malware; misuse the REST API; circumvent membership gating; use the Platform to advertise outside the routes provided (directory listings and the Member Offers board); or use the Platform in connection with any contact with, or targeting of, under-18s.
9. Intellectual property
The LifeLearn name, wordmark, site design, guides, narration audio and software are owned by or licensed to Spodge Ltd. You may view and print guides for personal, non-commercial use. Nothing else may be copied, republished or commercially exploited without written permission.
10. Availability and changes
The Platform is provided “as available”. We may modify, suspend or withdraw features, and we may update these Terms. Material changes will be notified by email or site notice at least 14 days before taking effect; continued use after that date is acceptance.
11. Liability
Nothing in these Terms excludes liability for death or personal injury caused by our negligence, fraud, or anything else that cannot lawfully be excluded. Subject to that: we are not liable for the acts or omissions of providers or other users; for losses arising from arrangements made off-platform; for loss of profit or business; or for indirect losses. Our total liability to you in any 12-month period is limited to the greater of £100 and the amounts you paid us in that period.
12. General
These Terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction (if you live in Scotland or Northern Ireland you may also bring proceedings there). If any clause is found unenforceable, the rest remain in force. Complaints: see our Reporting and Complaints Policy, or contact hello@lifelearn.co.uk.
